FMA FAQs

Practical answers about small business IT support and working with a solution architect.

Start FMA Connect✓ for free guided troubleshooting with the FMA SHERPA Method. Need hands-on assistance? Purchase Remote Help. For a setup, rollout, or upgrade, Request a Project.

Contact Us

  • We help small businesses with networking and internet backup, VoIP business phones, MDM and device management, IoT connectivity, reporting and dashboards, and remote work support. Work directly with a solution architect for troubleshooting, implementation, and technology planning. Based in Maryland, we support remote teams across the United States.

  • Start with free FMA Connect✓ on our homepage. It guides you through the FMA SHERPA Method: Service, Hardware, Environment, Reachability, Provisioning, and Assessment. Create a Connect Report of what you checked, then choose Remote Help or a project request. For a new setup or upgrade, you can also contact us for a free 15-minute conversation.

  • You work directly with a solution architect who takes time to understand your business and explains the next steps in plain language. We combine enterprise telecom experience with practical small business support. We can help with tools you already own and discuss purchasing or reseller options when you need something new. Scope, pricing, and any hardware or licensing costs are discussed before you commit.

  • Use the Contact page or email us directly. We typically respond within one business day.

  • FMA Connect✓ and the initial 15-minute conversation are free. Paid Remote Help options show their price and included scope before purchase. Larger setups, rollouts, and upgrades are quoted based on the work involved. We agree on scope, pricing, and any payment requirements before implementation. A free conversation is for discussing your needs and next steps; hands-on technical work is a separate service.

  • Direct, practical, and collaborative. We start by understanding the issue or goal, review what you have already tried, and explain the available options. Your Connect Report can help us pick up where you left off. We agree on the work before making changes, then document the outcome and next steps.

  • Yes. We discuss post-implementation support as part of your project scope, including what is included and how to request follow-up help. Additional work or ongoing support is agreed separately when needed. If a problem requires your internet provider or software vendor, we can help organize the findings and next steps.